Service and support
Service and technical support levels
Below is our service and technical support levels, offering a comprehensive overview and full flexibility to adapt services to local needs and requirements. It also ensures access to expert technical advice and training on custom integrations beyond standard solutions and practices.
Daily operation and installations:
fleet monitoring, operation, fuel filling and quality check,
maintenance, installations and commissioning.
Site planning and repairs (intermediate):
Site configuration and planning, fleet management, fuel quality assurance,
technical sales support, systems repairs, training of basic level.
Expert support:
Training of partners, technical support and reviews,
field performance monitoring, product improvements, spare parts supply.
Why methanol?
Availability
Methanol is a well-established energy carrier that is easy to store and transport. With existing infrastructure and simple logistics, methanol is an easily accessible fuel and can be sourced from many places. As easy as ABC.
Fuel Supply
At Whitecell Systems we understand that our customers may have concerns getting fuel supplied for the fuel cell system. Therefore, we also have several opportunities for support ready for customers to eliminate these concerns. For a start-up and trail phase we can deliver the fuel in 300L IBC or 20L canisters directly from our premises in Aalborg. For larger quantities we cooperate with OCI Fuels BV who can supply quality fuel worldwide in quantities from 1.000L upwards. At Whitecell Systems, we work to ensure a dependable methanol supply for customers and guarantee access to methanol — regardless of scale.
Methanol is easy to handle and available, now and in the future. As our customer you are free to select your source of fuel to the supply chain that suits you best, so in order for you to select and work with any other methanol supplier and mixing companies, Whitecell provides Fuel Specifications and Guidelines to ensure quality fuel for the cell systems.
Need assistance?
We’re here to help with whatever you need. Whether it’s support, maintenance, or something else, our team is ready to assist you. Contact us and let’s talk more about the service we can provide for you.
Whitecell Systems ApS
Lyngvej 8, 9000 Aalborg, Denmark
CVR: 45037843
Product contact numbers:
XPS/XST: Per Burdack, +45 3015 2191
XGS: Benjamin S. Thoftstrup, +45 2611 2494